MY ACCOUNT

You can access your personal space at any time by clicking on "Login" located on the top right of all our pages.

Before validating your first order, we suggest you create your personal space to benefit from all the features of the INDIES account.

Creating your account allow you to :

- Follow the progress of your orders in progress
- To edit your invoices
- To quickly place your orders
- To visualize the history of your orders
- Manage your returns
- Track your loyalty points and benefits

To create your account, all you need is a valid email address, a password, a billing address, your date of birth and your phone number. If you have never created an INDIES account, you can create one :

- at the time of your first order validation

- from any page of the site, by clicking on "Connect" in the upper right corner

Creation of the account at the time of the validation of the order: On the "My account" page, after clicking on "create your account", fill in the information necessary to process your order: your personal details and the delivery address you want. Then, choose a password that will allow you, with your e-mail address, to identify yourself and easily manage your account.Your INDIES account is then created. You will be able to access it at any time thanks to the "My account" area located on the top right of all our pages.

Click on "Sign in", enter your e-mail address and click on the "Forgot your password" link.

You will then receive an email with a link to reset your password.

My password and email address

At any time, you can change your password while keeping your contact information and order history. Go to the tab my personal data of your customer account. 

My delivery addresses and phone number

At any time, you can change your delivery addresses and phone numbers from the "Addresses" section of your customer account.  Click on the little pencil to change it.

To learn more about the management of your personal data, click here

MY ORDERS

After validating your order, you will receive a confirmation email with the details of your order. This mail will indicate: the order number, a summary of the ordered items, the amount paid as well as the delivery information.

Each time the status of your order changes, we send you an e-mail to inform you of its processing (order confirmed, in preparation, shipped). 

You also receive an email from Colissimo informing you of its shipment with a tracking number. You are also informed when it is available in a relay point or delivered. 

You can also access the delivery tracking of your order, from your customer account, heading "My orders". 

If your order does not appear in the "My Orders" tab of your customer account, check that you have received an email confirming its validation from our Customer Service. 

If you have not received anything, it is likely that your order has not been validated and that the payment has not been completed. 

In case of doubt, contact our customer service by phone at 0442654054 or directly by chat or by message by clicking here

To modify or cancel an order, contact our customer service as soon as possible. Indeed, after 24 hours it is generally impossible for us to modify or cancel an order. 

You can also cancel your order by clicking on the "Cancel my order" button in your customer area, "My orders" section. If you do not see this button, it is unfortunately too late to cancel.

In the event that you have not received your order more than 10 days after the estimated delivery date: 

- Consult the follow-up of your parcel

- Check that the delivery address you have given us is correct

- Contact our customer service

If your order does not seem to be in conformity (defective article or error in the preparation of the order), we invite you to inform us within 7 days after reception of your order. 

Our customer service will tell you what to do. An exchange or a full refund of the product price as well as the shipping and return costs will be offered.

To contact our customer service: 

by phone at 0442654054

directly by chat

by message by clicking here

PAYMENT

You can pay your purchases by credit card (CB, Visa, Mastercard, e-carte bleue) in cash or in 3 times without expenses and via Paypal.

Bank checks and transfers are no longer accepted.

For payments by credit card, you simply need to indicate the card number, its expiration date and the cryptogram. Then you will have to validate the payment with your bank (via your banking application or using a security code sent by SMS by your bank). This last step guarantees you a secure payment (3D secure).

Paypal is a payment system that allows you to pay your purchases online, with your credit card, without communicating your bank details to the merchant. 

Our website uses a reliable payment system that guarantees safe shopping. All confidential payment data is directly transmitted encrypted (SSL) to our financial entity. 

The promotional codes are for personal use or linked to a specific commercial operation. Their use is subject to certain commercial conditions. 

A promotional code can be used only once and is not refundable. 

In order to benefit from the discount linked to a code, it is imperative to enter the code directly in the shopping cart. To do so, click on "Do you have a promotional code?" and copy or write your code before validating your cart. 

No code can be applied once the payment is done.

Shipping in France : The price displayed and paid is including VAT. 

Shipping in Europe: The price displayed and paid is inclusive of tax. The tax rate applied is the rate in force in the country of destination. 

Shipping Worldwide, Switzerland and DOM/TOM : The price displayed and paid is without taxes. Upon receipt of your package, you will have to pay the amount of tax in force in your country and customs fees. 

DELIVERY : RATES AND DELAYS

The price of the transport is calculated according to the mode of delivery and the packing used for the sending. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order. 

Delivery method

Price

Delivery time

Point relay and post office

3,90€

free from 49€ of purchase 

2 to 5 days

Delivery at home without signature

3,90€

2 to 5 days

Delivery at home with signature

4,90€

free from 300€ of purchase

2 to 5 days

The price of the transport is calculated according to the mode of delivery and the packing used for the sending. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order.

Shipping to Europe is free for orders over 300€.

Country 

Price

Free from 300€ of purchase

Delivery time*
Germany

9,52 €

3 to 5 days
Austria11,88 €3 to 4 days
Belgium9,68 €3 to 4 days
Bulgaria14,40 €3 to 7 days
Cyprus14,28 €5 to 8 days
Croatia15 €4 to 7 days
Denmark12,37 €4 to 5 days
Spain11,98 €3 to 7 days
Estonia11,88 €6 to 7 days
Finland14,88 €4 to 5 days
Greece14,88 €5 to 7 days
Hungary12,57 €5 to 6 days
Ireland12,18 €4 to 5 days
Italy12,08 €3 to 5 days
Latvia11,98 €6 to 7 days
Lithuania11,98 €5 to 6 days
Luxembourg9,36 €3 to 4 days
Malta14,16 €4 to 5 days
Netherlands9,68 €3 to 4 days
Poland12,18 €5 to 6 days
Portugal12,18 €4 to 9 days
Czech Republic11,98 €4 to 5 days
Roumanie14,28 €4 to 6 days
Slovaquie11,88 €4 to 5 days
Slovénie12,08 €5 to 6 days
Suède12,38 €4 to 6 days

*This indicative delivery time does not take into account the time of preparation of the order which can vary from 12h to 48h

The price of the transport is calculated according to the mode of delivery and the country of destination. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order. 

Destination

Price (excluding taxes)

Delivery time

Guadeloupe, French Guiana, Mauritius, Reunion, Mayotte and St Pierre et Miquelon

9€

free from 300€ of purchase 

10 days*

New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands

14€

free from 300€ of purchase 

10 days*

*The delivery times to the DOM/TOM can vary, in particular in case of control of the parcel by the customs services. 

The price of the transport is calculated according to the mode of delivery and the country of destination. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order. 

CountryPrice excluding taxesDelivery time*
South Africa24 €6 à 8 jours
United Kingdom14,8 €3 à 5 jours
Saudi Arabia24 €5 à 7 jours
Australia19 €10 à 15 jours
briazil24 €4 à 8 jours
Canada19 €6 à 10 jours
China19 €10 à 15 jours
Egypt24 €5 à 7 jours
United States19 €5 à 8 jours
Gabon24 €6 à 9 jours
Hong-Kong19 €5 à 7 jours
Israël19 €6 à 8 jours
Japan19 €5 à 6 jours
Lebanon24 €5 à 7 jours
Turkey14 €4 à 5 jours
Ukraine14 €4 à 7 jours

United Kingdom: In order to be delivered, a minimum order of 159€ is required

*Delivery times may vary, especially in case of control of the package by the customs services. 

RETURNS AND REFUNDS

An article of your order does not suit you. You have a periode of 30 days from the day of receipt of your package to notify us of your intention to return it and the reason for this return. We will refund you the full price of the product provided that it is returned in good condition, in its original packaging and within 30 days from the registration of the intention to return.

To generate a return:

  • Log in to your account
  • Click on the "my orders"
  • Click on the "return an item" button
  • Check the product(s) you wish to return
  • Select the reason for the return (too big, too small, doesn't fit, doesn't please me...)
  • Generate a return

Then you can download the return form and print it directly. This document is important. It is to be put inside the package with the returned items. This will allow us to identify your package and process it faster. 

If you live in Metropolitan France, we provide you with a prepaid Colissimo return label that you can download and print in the "Colissimo returns" area from your customer account. To do this, simply click on the tracking number in bold.  

In accordance with the General Conditions of Sale, you must return the product in perfect condition, neither worn nor damaged and in its original packaging. You are responsible for the condition of the product until it arrives at our warehouse.

 

If you wish to make a return to the store, please contact our customer service beforehand so that we can inform you of the procedure to follow. 

You can contact us : 

- by phone at 0442654054

- via the chat of the site 

- by message by clicking here

Return shipping is free of charge from Metropolitan France for one return shipment per order. If you wish to make a second return, this second sending will be carried out with your load.

It is possible to group several items and several orders in the same return package. However, it will be necessary to ensure that all the return forms are enclosed.

Outside Metropolitan France, the costs related to the postage of the return package are charged to the customer.  

Refund times vary from 4 to 7 days after receipt of your package by our services. These times may be extended during promotional periods. 

Once your refund is processed, the time it takes for your refund to appear on your account varies depending on the bank and the type of card. 

The refund is made on the same method of payment as the initial payment of the order. We will automatically re-credit the credit card or Paypal account used for payment. 

If you have made a payment in 3 times without fees, the method of refund depends on the number of items returned. 

If the entire order is returned, then the instalments already paid will be refunded and future instalments will be cancelled. If only a part of the order is returned, the refund will be made when all the retained items have been paid for. 

You will receive an email when your return is processed with the details of your refund. 

Unfortunately, it is not possible to exchange an item online. We invite you to make your return and recommend the right size. 

When a discount coupon is applied to the basket (e.g. -30€), the discount is prorated to the price of the items.

In case of return, the refund is made up to the price paid, i.e. the price of the article minus the discount.

If my order included a gift, it must be returned with the order, otherwise its value will be deducted from the refund.

ITEMS AND SERVICES

How to offer a gift card: I order it directly online. I select the design of my card, its amount (50€, 75€, 100€, 150€, 200€, 300€, 400€ or 500€). I can choose to print it or to send it directly by email at the date of my choice at 00h00. 

After the 14-day retraction period, gift cards are no longer refundable. No promotional code can be applied when purchasing a gift card.

The basket does not reserve items and is valid for 1 month. To save items, we advise you to click on the small heart on each product sheet to add it to your selection. 

To find your favorite articles, go to your customer account, heading "My favorites".

Your satisfaction in choosing a garment also depends on choosing the right size. To be sure to make the best choice, we give you the measurements of the articles directly in the product sheet. You also have the possibility to know the ideal size by clicking on "What is my size? 

In order to give you the best advice for the care of your products, a heading "Composition and care" is available on each article sheet. We invite you to scrupulously respect the instructions indicated on the site and on the label of your garment in order to preserve it and make it last in time.

LOYALTY PROGRAM

No membership or additional fees are required. With each purchase, and from your first purchase in stores and on indies.fr, you earn points. 

1€ spent = 1 point 

When you reach 600 points you automatically receive a 30€ voucher. 

To use your voucher received by email, you must apply the promotional code directly in your cart. 

To do so, before validating your cart, click on "Do you have a promotional code?" and paste your code. 

Loyalty vouchers are valid from 89€ of purchases during 6 months. They cannot be combined with any other promotional code or automatic discount on the basket.

Return of an item on a ticket paid with a loyalty voucher: 

The discount is prorated to the price of the products on all the items on the ticket. In the event of a return, the price refunded is the price paid (price of the items minus the discount) and the points are credited back. 

The return amount is also deducted from the points pool. You will then see a negative points line on your points statement.

Returning items without using a loyalty voucher

When returning items, the amount of the return will be deducted from your points account. You will then see a line with a negative balance on your points statement.