An article of your order does not suit you. You have a periode of 30 days from the day of receipt of your package to notify us of your intention to return it and the reason for this return. We will refund you the full price of the product provided that it is returned in good condition, in its original packaging and within 30 days from the registration of the intention to return.

To generate a return:

• Log in to your account
• Click on the "my orders"
• Click on the "return an item" button
• Check the product(s) you wish to return
• Select the reason for the return (too big, too small, doesn't fit, doesn't please me...)
• Generate a return

Then you can download the return form and print it directly. This document is important. It is to be put inside the package with the returned items. This will allow us to identify your package and process it faster. 

If you live in Metropolitan France, we provide you with a prepaid Colissimo return label that you can download and print in the "Colissimo returns" area from your customer account. To do this, simply click on the tracking number in bold.  

In accordance with the General Conditions of Sale, you must return the product in perfect condition, neither worn nor damaged and in its original packaging. You are responsible for the condition of the product until it arrives at our warehouse.

If you wish to make a return to the store, please contact our customer service beforehand so that we can inform you of the procedure to follow. 

You can contact us : 

- by phone at 0442654054

- via the chat of the site 

- by message by clicking here

Return shipping is free of charge from Metropolitan France for one return shipment per order. If you wish to make a second return, this second sending will be carried out with your load.

It is possible to group several items and several orders in the same return package. However, it will be necessary to ensure that all the return forms are enclosed.

Outside Metropolitan France, the costs related to the postage of the return package are charged to the customer.  

Refund times vary from 4 to 7 days after receipt of your package by our services. These times may be extended during promotional periods. 

Once your refund is processed, the time it takes for your refund to appear on your account varies depending on the bank and the type of card. 

The refund is made on the same method of payment as the initial payment of the order. We will automatically re-credit the credit card or Paypal account used for payment. 

If you have made a payment in 3 times without fees, the method of refund depends on the number of items returned. 

If the entire order is returned, then the instalments already paid will be refunded and future instalments will be cancelled. If only a part of the order is returned, the refund will be made when all the retained items have been paid for. 

You will receive an email when your return is processed with the details of your refund. 

Unfortunately, it is not possible to exchange an item online. We invite you to make your return and recommend the right size. 

When a discount coupon is applied to the basket (e.g. -30€), the discount is prorated to the price of the items.

In case of return, the refund is made up to the price paid, i.e. the price of the article minus the discount.

If my order included a gift, it must be returned with the order, otherwise its value will be deducted from the refund.