MY CUSTOMER ACCOUNT

To create your account, you need is a valid email address, a password, a billing address, your date of birth and your phone number. If you have never created an INDIES account, you can create one :

- at the time of your first order validation

- from any page of the site, by clicking on "Connect" in the upper right corner

Creation of the account at the time of the validation of the order: On the "My account" page, after clicking on "create your account", fill in the information necessary to process your order: your personal details and the delivery address you want. Then, choose a password that will allow you, with your e-mail address, to identify yourself and easily manage your account.Your INDIES account is then created. You will be able to access it at any time thanks to the "My account" area located on the top right of all our pages.

You can choose to enter your email address in the field "Subscribe to the newsletter" located at the bottom of the homepage and click on the arrow to confirm your subscription.
Create a customer account and check the box "I wish to be informed of news, commercial offers and invitations to private sales: by email".

Click on "Sign in", enter your email address and click on the "Forgot your password" link.

You will then receive an email with a link to reset your password.

Changing your password or your billing information is very simple. Click on “My Account” and enter your username and password. Once connected you can see and change your personal details.

You will find all the information regarding the processing of your personal data in our privacy policy, accessible by clicking here.

In accordance with the applicable regulations regarding personal data, you have the right to access, rectify, object to, and delete your data, which you can exercise by contacting our Customer Service or by sending a letter to: INDIES WEB Chemin Chabanu 13120 Gardanne.

ORDERS

After validating your order, you will receive a confirmation email with the details of your order. This mail will indicate: the order number, a summary of the ordered items, the amount paid as well as the delivery information.

Each time the status of your order changes, we send you an e-mail to inform you of its processing (order confirmed, in preparation, shipped). 

You also receive an email from Colissimo informing you of its shipment with a tracking number. You are also informed when it is available in a relay point or delivered. You can also access the delivery tracking of your order, from your customer account, heading "My orders". 

If your order does not appear in the "My Orders" tab of your customer account, check that you have received an email confirming its validation from our Customer Service. 

If you have not received anything, it is likely that your order has not been validated and that the payment has not been completed. In case of doubt, contact our customer service by phone at 0442654054 or directly by chat or by message by clicking here

To modify or cancel an order, contact our customer service as soon as possible. Indeed, after 24 hours it is generally impossible for us to modify or cancel an order. 

You can also cancel your order by clicking on the "Cancel my order" button in your customer area, "My orders" section. If you do not see this button, it is unfortunately too late to cancel.

In the event that you have not received your order more than 10 days after the estimated delivery date: 

- Consult the follow-up of your parcel
- Check that the delivery address you have given us is correct
- Contact our customer service

We take great care in preparing your orders, but it can occasionally happen that an error occurs in your order. In this case, please note that you have a period of 30 days from the date of receipt of your order to download your return label and return your order to us. You will find the details of the return procedure here.

We invite you to specify on the return slip that you will include inside the package, the reason for the return and the nature of the error. Upon receipt at our warehouse, you will be refunded within a maximum period of 7 days.

If you have exceeded the 30-day period or if you have any questions, please do not hesitate to contact our Customer Service.

If you have ordered multiple items, it is possible that your order has been divided into multiple packages from different warehouses. In this case, you will receive a shipping email and therefore one package per sub-order.

It is also possible that one of your items is unfortunately out of stock and has been canceled. In this case, you have received an email notifying you.

PAYMENT

We accept the following payment methods:

- Credit card: CB, Visa, Mastercard, e-carte bleue, Bancontact, Apple Pay, Amex 
To purchase by credit card, select “Pay by credit card” when choosing a payment method. 

- Paypal
To purchase by Paypal, select “Pay by Paypal” when choosing a payment method. You will then be redirected to the Paypal page to proceed to payment. 

- Alma: 3 or 4 free instalments from €150.
To purchase using Alma, select “Pay in 3 instalments” or “Pay in 4 instalments” to proceed to payment. Enter your phone number to confirm your eligibility. The first instalment will be debited immediately, followed by the next two or three instalments on D+30, D+60 and D+90.

Fractional payment by Alma is available for orders delivered in mainland France, Europe (Spain, Portugal, Germany, Italy, Belgium, Netherlands, Luxembourg, Austria, Ireland) and French overseas departments and territories (French Guiana, Guadeloupe, Martinique, Mayotte and Reunion).

To pay by credit card, simply enter the card number, expiry date and security code. Next, you'll need to validate the payment with your bank (via your banking application or using a security code sent by SMS by your bank). This last step guarantees secure payment (3D secure).

To ensure optimum transaction security, our website only accepts online payments via bank card. So, you cannot pay by cheque.

Our online shop uses a reliable payment system which is recognised by the main players in the world of finance. It was designed to be a sleek, user-friendly system that guarantees the highest possible levels of security and privacy. We use an SSL encrypted connection (identified by a small padlock on the bottom left-hand corner of the site), to ensure maximum security. Your bank details are transmitted directly to the bank and are not stored.

Promotional codes should be entered directly in your shopping cart, in the "Do you have a promotional code" box. Then click on "Validate". Your code will automatically apply to eligible items based on the current offer.

If your promotional code does not work, an error message will appear in red to notify you of the invalidity of your code. We invite you to check the eligibility conditions of the offer and make sure your cart complies with them.

A promotional code can be used only once and is not refundable.  

No code can be applied once the payment is done.

First of all, we invite you to check that you have entered the promo code correctly (without any mistakes, without spaces) in the "Do you have a promo code" box, without forgetting to click on "Validate".

In case your promotional code does not work, an error message will appear in red to inform you that your code is invalid. We invite you to check the eligibility conditions of the offer and if your cart meets them. Is the offer subject to a minimum amount? Are you on the correct website for your country?

You can find all the conditions of the current offers on our "Current Offer Conditions "page, accessible here.

Shipping in France : The price displayed and paid is including VAT. 

Shipping in Europe: The price displayed and paid is inclusive of tax. The tax rate applied is the rate in force in the country of destination. 

Shipping Worldwide, Switzerland and DOM/TOM : The price displayed and paid is without taxes. Upon receipt of your package, you will have to pay the amount of tax in force in your country and customs fees. 

DELIVERY

The price of the transport is calculated according to the mode of delivery and the packing used for the sending. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order. 

Delivery method

Price

Delivery time

Point relay and post office

3,90€

free from 49€ of purchase 

2 to 5 days

Delivery at home without signature

3,90€

2 to 5 days

Delivery at home with signature

4,90€

free from 300€ of purchase

2 to 5 days

Yes we do deliver abroad. The price of the transport is calculated according to the mode of delivery and the packing used for the sending. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order.

Shipping to Europe is free for orders over 300€.

Country 

Price

Delivery time*
Germany

9,52 €

3 to 5 days
Austria11,88 €3 to 4 days
Belgium9,68 €3 to 4 days
Bulgaria14,40 €3 to 7 days
Cyprus14,28 €5 to 8 days
Croatia15 €4 to 7 days
Denmark12,37 €4 to 5 days
Spain11,98 €3 to 7 days
Estonia11,88 €6 to 7 days
Finland14,88 €4 to 5 days
Greece14,88 €5 to 7 days
Hungary12,57 €5 to 6 days
Ireland12,18 €4 to 5 days
Italy12,08 €3 to 5 days
Latvia11,98 €6 to 7 days
Lithuania11,98 €5 to 6 days
Luxembourg9,36 €3 to 4 days
Malta14,16 €4 to 5 days
Netherlands9,68 €3 to 4 days
Poland12,18 €5 to 6 days
Portugal12,18 €4 to 9 days
Czech Republic11,98 €4 to 5 days
Roumanie14,28 €4 to 6 days
Slovaquie11,88 €4 to 5 days
Slovénie12,08 €5 to 6 days
Suède12,38 €4 to 6 days

*This indicative delivery time does not take into account the time of preparation of the order which can vary from 12h to 48h

The price of the transport is calculated according to the mode of delivery and the country of destination. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order. 

Destination

Price (excluding taxes)

Delivery time

Guadeloupe, French Guiana, Mauritius, Reunion, Mayotte and St Pierre et Miquelon

9€

free from 300€ of purchase 

10 days*

New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands

14€

free from 300€ of purchase 

10 days*

*The delivery times to the DOM/TOM can vary, in particular in case of control of the parcel by the customs services. 

In case of absence during delivery, our carrier will attempt to slide your package into your mailbox or give your package to your caretaker if possible.

If you have chosen the delivery with signature option and you are not at home at the time of delivery, a delivery notice will be left in your letterbox. Please come to the address indicated with the delivery slip left by the letter carrier and some form of identification to collect it. You will then need to go to the indicated location with the delivery slip left by the letter carrier and proof of identity to collect it. You then have a period of 14 days, after which the parcel will be returned to us.

Yes, we do ! The price of the transport is calculated according to the mode of delivery and the country of destination. The exact price of the shipping costs appears when you choose the shipping method before the payment of your order. 

CountryPrice excluding taxesDelivery time*
South Africa24 €6 à 8 jours
United Kingdom14,8 €3 à 5 jours
Saudi Arabia24 €5 à 7 jours
Australia19 €10 à 15 jours
briazil24 €4 à 8 jours
Canada19 €6 à 10 jours
China19 €10 à 15 jours
Egypt24 €5 à 7 jours
United States19 €5 à 8 jours
Gabon24 €6 à 9 jours
Hong-Kong19 €5 à 7 jours
Israël19 €6 à 8 jours
Japan19 €5 à 6 jours
Lebanon24 €5 à 7 jours
Turkey14 €4 à 5 jours
Ukraine14 €4 à 7 jours

United Kingdom: In order to be delivered, a minimum order of 159€ is required

*Delivery times may vary, especially in case of control of the package by the customs services. 

Our delivery times are always announced before the validation of your order and depend on the chosen delivery method. They may be extended during periods of high commercial activity. In this case, it will also be indicated on our website.

If your order is experiencing a delivery delay, we invite you to contact our Customer Service.

We take great care in preparing your orders, but it can occasionally happen that an error occurs in your order. In this case, please note that you have a period of 14 days from the date of receipt of your order to download your return label and return your order to us. 

We invite you to specify on the return slip that you will include inside the package, the reason for the return and the nature of the error. Upon receipt at our warehouse, you will be refunded within a maximum period of 14 days.

If you have exceeded the 30-day period or if you have any questions, please do not hesitate to contact our Customer Service.

RETURNS AND REFUNDS

You have 14 days from receiving your order to return for free your purchases if they are not to your satisfaction. Items must be in their original packaging and condition, accompanied by this delivery slip. 

To make a return:

  • Log in to your account
  • Click on the "my orders"
  • Click on the "return an item" button
  • Check the product(s) you wish to return
  • Select the reason for the return (too big, too small, doesn't fit, doesn't please me...)
  • Generate a return

Then you can download the return form and print it directly. This document is important. It is to be put inside the package with the returned items. This will allow us to identify your package and process it faster. 

In accordance with the General Conditions of Sale, you must return the product in perfect condition, neither worn nor damaged and in its original packaging. You are responsible for the condition of the product until it arrives at our warehouse.

If you wish to make a return to the store, please contact our customer service beforehand so that we can inform you of the procedure to follow. 

You can contact us by phone at 0442654054, via the chat of the site or by message by clicking here

Return shipping is free of charge from Metropolitan France for one return shipment per order. If you wish to make a second return, this second sending will be carried out with your load. It is possible to group several items and several orders in the same return package. However, it will be necessary to ensure that all the return forms are enclosed.

Outside Metropolitan France, the costs related to the postage of the return package are charged to the customer.  

You can return or exchange an item within 14 days of receiving your order. To do so, simply follow the same procedure as for a standard return, and write your exchange request and the size you require in the free text box. Once your return parcel has been received in our logistics warehouses, the exchange item will be sent to you.

For any questions or assistance, please contact our customer service department. 

Items purchased online cannot be exchanged in store.

Refund times vary from 4 to 7 days after receipt of your package by our services. These times may be extended during promotional periods. 

Once your refund is processed, the time it takes for your refund to appear on your account varies depending on the bank and the type of card. 

The refund is made on the same method of payment as the initial payment of the order. We will automatically re-credit the credit card or Paypal account used for payment. 

If you have made a payment in 3 times without fees, the method of refund depends on the number of items returned. 

If the entire order is returned, then the instalments already paid will be refunded and future instalments will be cancelled. If only a part of the order is returned, the refund will be made when all the retained items have been paid for. 

You will receive an email when your return is processed with the details of your refund. 

When a discount coupon is applied to the basket (e.g. 30€), the discount is prorated to the price of the items. In case of return, the refund is made up to the price paid, i.e. the price of the article minus the discount.

If my order included a gift, it must be returned with the order, otherwise its value will be deducted from the refund.

ITEMS AND SERVICES

The basket does not reserve items and is valid for 1 month. To save items, we advise you to click on the small heart on each product sheet to add it to your selection. 

To find your favorite articles, go to your customer account, heading "My favorites".

We offer you the opportunity to reserve, free of charge and without any obligation to purchase, a selection of items from our current collection in a number of stores:

1. Go to the model's page and click on "Reserve in store" and select the desired size and/or color.
2. Choose the store of your choice by clicking on "Choose this store", then provide your complete contact details.
3. A validation code will be sent to you via SMS to confirm the reservation. The store will then confirm the reservation by email and/or SMS as soon as possible.

You have 3 days to pick up your item before your reservation is cancelled.

Your satisfaction in choosing a garment also depends on choosing the right size. To be sure to make the best choice, we give you the measurements of the articles directly in the product sheet. You also have the possibility to know the ideal size by clicking on "What is my size? 

You can find the care instructions for our pieces on indies.fr, to the right of the page of your model, within the section " Composition & Care " or on their interior label.

We invite you to strictly follow the care instructions. If you no longer have the label, please contact our Customer Service who will be able to advise you. 

You can get fashion advice through the chat tab accessible on your model's page or directly on the phone by calling our customer service at any time.

Our advisors are available to advise you and answer all your questions.

If a model is no longer available in your size, we invite you to sign up for the back in stock alert.

1. Go to the model's page and click on " Notify me when available " next to the desired size.

2. Enter your email address and click on " Sign up ". If the item is back in stock, you will be notified by email.

Despite the care we put into making our models, it can exceptionally happen that a piece has a quality issue and we apologize for that.

If within 30 days of receiving your order, you notice an issue with your model, we invite you to return it to us using the prepaid label that you can download from your "My Account" space.

Please remember to include your delivery note indicating the reason for your return, in the return package. Once your return is validated by our logistics team, we will proceed with the refund directly to the bank account used for the purchase. The refund is usually processed within few days depending on interbank delays.

LOYALTY PROGRAM

No membership or additional fees are required. With each purchase, and from your first purchase in stores and on indies.fr, you earn points. 

1€ spent = 1 point 

When you reach 600 points, you automatically receive a 30€ voucher redeemable in store or on our indies.fr website. The voucher is valid for 6 months from a purchase of 89€. It is nominative, non-refundable and cannot be combined with any other voucher. However, loyalty vouchers may be combined with one another. To accumulate several loyalty vouchers, please contact customer service.

You can check the history of your points and vouchers at any time on your customer account in the “My vouchers” section. 

To use your voucher received by email, you must apply the promotional code directly in your cart. 

To do so, before validating your cart, click on "Do you have a promotional code?" and paste your code. 

Loyalty vouchers are valid from 89€ of purchases during 6 months. They cannot be combined with any other promotional code.

Return of an item on a ticket paid with a loyalty voucher: 

The discount is prorated to the price of the products on all the items on the ticket. In the event of a return, the price refunded is the price paid (price of the items minus the discount) and the points are credited back. 

The return amount is also deducted from the points pool. You will then see a negative points line on your points statement.

Returning items without using a loyalty voucher

When returning items, the amount of the return will be deducted from your points account. You will then see a line with a negative balance on your points statement.