PRIVACY POLICY

Date of last update: July 2024

 

This Privacy Policy :

- describes the personal data collected or processed when you use the INDIES Group website (hereinafter the ‘Website’);

- explains how your personal data is collected, used, shared and protected when you use the Site, purchase items, contact our services and receive newsletters from the INDIES group;

- sets out your choices and rights and how to contact us to exercise them.

This Privacy Policy is available in English and French.

 

AR2G MODE & DESIGN, in its capacity as data controller, attaches great importance to protecting and respecting your privacy. As this is an important subject, we invite you to read this Privacy Policy carefully in its entirety so that you are aware of and understand our practices regarding the processing of your personal data.

AR2G MODE & DESIGN reserves the right to update and modify this Privacy Policy at any time and without notice. In the event of a change, the update date indicated above will be modified to indicate when such changes came into effect.

By using our services, you agree to this Privacy Policy.

 

I. GENERAL INFORMATION

The party responsible for processing your personal data is :

AR2G MODE & DESIGN, a simplified joint stock company, whose registered office is located at Chemin Chabanu, Quartier Payannet 13120 GARDANNE, registered under number 492 601 901 in the Trade and Companies Register and under the intra-community VAT number: FR45492601901 (hereinafter the ‘Company’ or ‘We’).

If you have any questions about this Privacy Policy or the use of your personal data on the Site, please contact us by e-mail at the following address: [email protected].

II. YOUR PERSONAL DATA

a.      Data collected

The term ‘Personal Data’ refers to any information that enables you to be identified directly (for example: your surname, first name, e-mail address) or indirectly (for example: customer number, IP address).

The Personal Data we collect depends on the interactions you have with us on the Site and the purposes of those interactions.

The Company collects your personal data:

- when you create a customer account online or in-store;
- when you subscribe to our newsletter;
- when you use our Website (in particular through cookies that you accept);
- when you make a purchase on the Website;
- when you contact the Company by email, telephone or any other means of contact offered on the Site.

and to fulfil the sales contract, provide services or comply with legal obligations.

Please note that the personal data we collect is limited to that which is relevant and appropriate to your interaction with us on the Site. In general, you provide us with the following data:

-          Your identification and contact details such as your first name, surname, date of birth, language and country from which you interact with us, as well as your contact details such as your e-mail address, postal address, delivery address and telephone number.

-          Your information needed to manage and track orders, such as your bank details (please note that all payment transactions are encrypted by the receiving bank, we do not store any card numbers), information about your purchases, orders, returns, etc., and your credit card details.

-          Your connection and browsing data. This data includes your IP address, your search engine, your location, your browser extension, operating system and platform, as well as other technical data about the device you use to browse our Site. For example, information about your visit, including URLs and clickstream, from and to our Site (including date and time), the products you consulted or searched for, page response time, download errors, time spent on pages, interaction on pages (such as clicks and cursor movements), the way you leave pages.

Some cookies are necessary for the proper operation of the Website and others are used for analysis purposes to help us provide you with more personalized services and a better experience. We invite you to read article 6 for more information on this subject.

It is important that the personal data shared about you is correct and up to date. We invite you to update your data should any changes occur.

b.     Purposes for which your personal data is collected

The Company collects and uses your personal data on the following legal bases:

- consent: the Company has obtained your prior consent (for example when you tick the box ‘I subscribe to the newsletter’). You are informed that you may revoke your consent at any time without having to justify yourself;
- the collection and processing of your personal data is necessary for the performance of the sales contract between you and the Company;
- legitimate interest: this legitimate interest cannot override your interests, fundamental rights or freedoms;
- compliance with applicable laws and regulations.

 

III. MANAGEMENT OF PERSONAL DATA

a.                  Purposes and legal basis of data collection

PURPOSE

LEGAL BASIS

DETAILS

 

 

Carrying out and tracking your product orders on the Site                        

Contract execution

To carry out the purchase or service contract that you have concluded with us, to draw up invoices, to manage payment for the products that you purchase, to deliver them to you and to deal with any returns after purchase.

Consent            

Some processing of your personal data associated with the purchase process is only activated when you agree to it.

Legitimate interest              

When you make a purchase, we can carry out the necessary checks to detect and prevent any fraud.

Enable and manage your registration as a user of our Platform and/or your membership of our loyalty programme      

Consent and contract execution

By creating a user account and/or joining the loyalty programme, you provide certain personal data necessary to identify you and to give you access to the various features, services and products available to you as a registered user and/or member. The processing of your data is therefore required for the execution of the general conditions of our Site.

Carrying out sales prospecting and marketing activities          

Consent            

If you decide to subscribe to the newsletter, you consent to us processing your data in order to manage your subscription and/or to send you information relating to our products and/or services as well as commercial prospecting messages by various means, such as e-mail or SMS.

If you enter a competition via the Site or our social networks, you consent to your data being used in connection with the competition and the award of the prizes you have won. Unless you give your express consent, the data collected will not be used for advertising purposes by us or our commercial partners.

Legitimate interest

We have a legitimate interest in contacting you by telephone to inform you of our commercial offers, provided that you did not object when we collected your data (please note that you may object at any time by sending an e-mail to [email protected]).

Similarly, unless you object, we have a legitimate interest in sending you commercial communications by electronic means (e.g. SMS or e-mail) if you are already a customer and if these communications relate solely to products or services similar to those we have already provided to you.

We also have a legitimate interest in carrying out actions to measure the impact that our advertising or marketing campaigns may have on you (statistics, return on investment studies, etc.).

In order to adapt our marketing activities to your preferences and needs so as to serve you better and meet your expectations (personalisation of our services), we consider that in certain cases we have a legitimate interest in carrying out profiling with the data provided by you as well as the information that we have about you thanks to the cookies that you have accepted to install on your terminal, in particular your browsing on the Site, your preferences (language, colours, type of products, etc.) or your purchase history.

Functional cookies, which are essential to your browsing on our Site, enable us in particular to send you an email to retrieve your unfinished shopping basket if you are a prospect or registered customer.

Responding to any questions, requests or complaints you may send via Customer Service channels           

Contract execution

If your request relates to your order or to the product(s) purchased via our Site, the processing is necessary for the performance of the contract and the proper management of the after-sales service.

Legitimate interest              

We consider that we have a legitimate interest in processing your personal data that is strictly necessary to properly manage your requests and complaints and to answer your questions. The data we process may include photographs if you have chosen to provide us with them as part of your request or complaint. In order to carry out after-sales service procedures (e.g. commercial gestures), we may contact you by SMS or e-mail.

When you call our Customer Service, telephone conversations may be recorded for quality control and training purposes.

Legal obligation         

If your question concerns the exercise of your rights or relates to a complaint about our products or services, we will need to process your data in order to comply with our legal obligations.        

Produce anonymous statistics on visits to the Website             

Legitimate interest              

We consider that we have a legitimate interest in analysing the ergonomics and quality of our Site in order to improve the experience of our users and offer a better quality Site to our customers.

Conduct customer satisfaction surveys and studies

Legitimate interest              

We consider that we have a legitimate interest in carrying out polls and surveys designed to analyse the degree of satisfaction of our customers in order to improve the quality of our products and services.

Recruitment management  

Performance of the contract (pre-contractual measures)

We may process and respond to any job application you send us.

 

b.            Data retention period

We retain your personal data for the period strictly necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations and for the duration of any period necessary for the establishment, exercise or defence of legal claims.

Type of treatment

Retention life

Contract management (management of the order, delivery, performance of the service or supply of the goods, invoices and payments), including loyalty programme     

This data may be archived in accordance with the provisions of the French Commercial Code relating to the retention period for books and documents created in the course of commercial activities and the French Consumer Code relating to the retention of contracts concluded by electronic means.

Data relating to bank cards used to pay      

Deletion once the transaction has been completed, i.e. as soon as payment has been made.

Your bank details are also collected and processed by our service providers responsible for managing payments. The payment process is secure.

Management of our customer and prospect database               

Retention for a period of 3 years from your last contact with us (e.g. for customers, a purchase or, for prospects, a click on a hyperlink contained in an e-mail) or until your consent is withdrawn.

Your questions to Customer Service

Retention for the time required to process your request.

Your electronic identification data

(your connection logs collected, subject to your consent and the settings on your terminal, via the use of cookies and other tracers placed on our Site)

Retention in accordance with applicable regulations for a period not exceeding 13 months.

 

Once this period has elapsed, the data is either deleted or kept after being anonymised.

IV. DISCLOSURE OF YOUR PERSONAL DATA

Disclosure of your personal data is limited to :

- to members of our staff who are interested in and called upon to become aware of it and to use it, it being specified that our staff undertake to respect its confidentiality. These staff members may be in charge of customer relations, e-commerce, communications/marketing, legal, finance or IT.

- approved third parties acting on our behalf: As part of your use of the Site, you may receive information from third parties with whom we work to provide you with certain services. These may include financial institutions, fraud detection and prevention entities, logistics/transport/delivery services, marketing and advertising services. Disclosure to these third parties may take place in order to deliver and pay for your orders, to check your creditworthiness and identity, and for analysis software enabling us to process your data in order to optimise your shopping experience on the Site. The processing of your personal data by these third parties is based on our prior instructions and not for their own use. These third parties have undertaken to respect the confidentiality of your personal data, not to use it for any other purpose and to take all the security measures necessary to protect your privacy.

V. SECURITY OF PERSONAL DATA

The Site has appropriate security measures in place to prevent the loss, unauthorised use or access, modification or disclosure of your personal information. All the data you provide us with is stored on secure servers. We also have procedures in place to manage any breach of personal data.

When you create an account, you choose a password. You are responsible for keeping this password confidential. We therefore recommend that you choose an effective password and do not share it.

We also recommend that you only connect to secure networks, preferably private networks. Be aware of the risks involved on public wifi networks.

If you receive an email claiming to be the brand we work for and asking you to provide personal information, please do not reply and forward the email to us so that we can take the necessary action.

VI. COOKIES

a.            Cookies issued by the Site

A cookie is a text file that may be stored in a dedicated space on the hard disk of your electronic equipment when you consult an online service using your browser software. A cookie file enables its issuer to identify the terminal in which it is stored, for the duration of the validity or storage of the cookie.

When you connect to the Site, the Company may be required, subject to your choices, to install various cookies enabling it to recognize the browser you are using during the period of validity of the cookie concerned.

The purpose of cookies is to:

- to compile statistics and volumes of visits to and use of the various elements making up the Site (sections and content visited, routes taken), enabling us to improve the interest and ergonomics of the services, as well as the visibility of the content published;

- to enable or facilitate your browsing on the Site, or to provide you with the online communication services you request when browsing, and thus :

- to adapt the presentation of the Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, according to the hardware and software for viewing or reading that your terminal has;

- to store information relating to a form that you have filled in on the Site (registration or access to your account) or to products, services or information that you have chosen on the Site (service subscribed to, contents of an order basket, a wishlist, etc.);

- to allow you to access reserved and personal areas of the Site, such as your account, using identifiers or data that you may have previously entrusted to us;

- to implement security measures, for example when you are asked to reconnect to content or a service after a certain period of time;

- to share information with advertisers on other websites in order to offer you special offers.

b.            Cookies issued by third parties on the Site

AR2G MODE & DESIGN may include computer applications from third parties on the Site, which allow you to share the content of the Site with other people or to inform these other people of your consultation or your opinion concerning the content of the Site.

The issue and use of cookies by third parties are subject to the privacy protection policies of these third parties.

AR2G MODE & DESIGN does not control the process used by social networks to collect information relating to your browsing on the Site. We invite you to consult the privacy protection policies of these social networks in order to become aware of the purposes of use, in particular advertising, of the browsing information that they may collect thanks to these application buttons. These protection policies should enable you to exercise your choices with regard to these social networks, in particular by configuring your user accounts for each of these networks.

The Site may contain cookies issued by third parties (advertising agencies, audience measurement companies, etc.) which, during the period of validity of these cookies, enable them to collect information about browsing on the Site, in particular in order to measure the effectiveness of search engine referencing campaigns.

c.            Your choices concerning cookies

Several options are available to you for managing cookies. Any settings you make may affect your browsing on the Internet and your conditions of access to certain services requiring the use of cookies. You can choose at any time to express and modify your wishes with regard to cookies, by the means described below.

You can configure your browser software so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on your terminal.

The recording of a cookie in a terminal is essentially subject to the wishes of the terminal user, who may express and modify these wishes at any time and free of charge by means of the choices offered by his or her browser software.

If your browser software allows cookies to be stored on your terminal, the cookies embedded in the pages and content you have consulted may be stored temporarily in a dedicated space on your terminal. They will only be readable there by the sender.

If you refuse to save cookies on your terminal, or if you delete the cookies saved on your terminal, you will no longer be able to benefit from a certain number of functions which are nevertheless necessary for browsing certain areas of the Site. Where applicable, AR2G MODE & DESIGN declines all responsibility for the consequences linked to the degraded operation of its services resulting from our inability to record or consult the cookies necessary for their operation and which you have refused or deleted.

For more information on cookies and their use, you can consult the file of the Commission Nationale de l'Informatique et des Libertés at the following address: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.  

VII. YOUR RIGHTS

In accordance with the provisions of the General Data Protection Regulation, your consent must be given in a clear and unambiguous manner, in particular for subscription to our newsletter or cookies. This is why, when you accept our cookies and/or agree to receive our communications (in particular via newsletters) :

- we explain the use we will make of your data and the type of communication you will receive;
- you must tick one or more boxes to validate your consent to be subscribed;
- children under the age of 13 cannot give their consent;

You may withdraw your consent at any time.

In accordance with the legal provisions in force, you have the following rights:

- Right of access to data: the right to receive a copy of the personal data that we hold about you, subject to compliance with the following rules: the request must be made by the person concerned, accompanied by a copy of an up-to-date identity document and sent in writing to the e-mail address [email protected];

- Right to rectification: the right to request that personal data concerning you be corrected and/or added to. If you have a customer account, you can also change your personal details from your customer area by logging in using your e-mail address and password;

- Right to erasure (or forgetting): the right to ask us to delete your data. This right will not apply in cases where processing is carried out in order to comply with a legal obligation. Apart from this situation, it is possible to request the deletion of data in the following limited cases: when the personal data is no longer necessary with regard to the purposes for which it was collected or processed; when the data subject objects to processing that is necessary for the purposes of the legitimate interests pursued by AR2G MODE & DESIGN and there are no compelling legitimate grounds for such objection.

- Right to limit the processing of your data: the right to limit the processing of your personal data. You are informed that, a priori, this right is not intended to apply insofar as the processing carried out by AR2G MODE & DESIGN is lawful and that all personal data collected is necessary for the performance of the services offered on the Site.

- Right to portability: the right to receive your personal data in a structured, commonly used and machine-readable format and/or to transmit this data to a third party.

- Right to object to processing: this right may be exercised:

a) at any time during the processing of your personal data for direct marketing purposes ;

b) in certain other situations, to our continued processing of your personal data (when the processing is based on our legitimate interests, for example).

These rights may be exercised directly and at any time by contacting us at [email protected] or by post at GROUPE INDIES Chemin de Chabanu, Quartier Payannet 13120 GARDANNE, simply stating the reason for your request and the right you wish to exercise. If there is any doubt about your identity, we may ask you for a copy of your identity card or other proof of identity.

You also have the right to withdraw your consent, at any time, for any processing that is based on consent. To simply unsubscribe from our newsletter, simply click on the unsubscribe link in each e-mail.

Finally, we would like to point out that if you have any complaints about the protection of your Personal Data, you can also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose website can be accessed at the following address: www.cnil.fr