Livraison & retours gratuits en France métropolitaine | Paiement en 3 fois dès 300€ | Service Client 04 42 65 40 54
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FAQ

Who we are.

Indies is a high-end ready-to-wear brand of the Garella Group. By using soft elegant materials, the brand creates the elements that breathe life for the wearer. Always creating a casual chic style.

The brand strikes the perfect balance between chic and relaxed style for fashion-forward women.

Indies uses a variety of materials with the combination of silhouettes; the pieces embody a modern look for the chic contemporary woman.

Indies: Dare, transform, amaze, 

My account on  www.indies.fr

How to create my account?

To create your account, all you need is a valid email address, password, billing address, date of birth and phone number. For your first order on the INDIES E-shop, we'll invite you by using your existing INDIES account.

If you do not already have an INDIES account, it can be created by:

  • at the time of the validation of your first order,
  • go to My account at the top right.
      

Creation of the account at the time of the order confirmation:
On the page "My account", click on "create your account", Fill in the information needed to process your order. Then, choose a valid password, then, with your specified e-mail address, it will send a link to verify you; finally, you can manage your account with ease.

Once your INDIES account is created. You can then access it at any time thanks to the "My Account" area located at the top right of all our pages.

What is my INDIES account for?

Your INDIES Account is used for accessing your personal profile at any time by clicking on "My Account" located at the top right of any page.

Before placing your first order, we suggest that you create your personal profile to benefit from the INDIES account.

Creating your account allows you to:

  • follow the progress of your current orders;
  • edit your bills;
  • quickly move your next orders;
  • view your purchase history;
  • manage your returns and exchanges directly on the site; change your password, change your contact information (delivery address and / or billing);
  • update your preferences concerning our newsletter;
  • and give us your comments.

" I forgot my password ":

In the "My Account" box, enter your e-mail address and click on the "Forgot your password" link.
You will then receive your new password via e-mail, which then will allow us to verify you.

How to modify my e-mail or my password  ?

How to change my password  ?

At any time, you can change your password while keeping the history of your contact information and your previous orders. After logging in, click on the link "Change my details" .

How to change my email address ?

If you wish to change your email address, please send your new email address to our Customer Service. You will receive an email as soon as possible.

How to change my details ?

At any time, you can modify the details of your account while maintaining your tracking details and purchase order history. Just go to the "Personal Information" tab, and click on "Edit my details". Submit the changes by clicking on "Confirm my details".

How to dEACTIVATE my account ?

If you wish to deactivate your account, click on "my account" and click on "disconnect" .

My orders

How to place an order on E-shop INDIES ?

You can order with ease on indies.fr

Just follow the steps below  :

  • Find a product on INDIES E-shop
  • Choose an article
  • Confirm your basket and order

Find a product on INDIES E-shop

You have several possibilities to find an article  :

  • navigation by product category (T-shirt, Sweater, Pants ...)
  • navigation by look
  • EzineArticles of the E-shop

If you enjoy our site, we invite you to connect and visit us at INDIES stores.

Choose an ITEM

To help you choose an item, we indicate the following for each item :

  • The name / reference of the product
  • Conditions for a return
  • The price
  • Available sizes
  • Available colors
  • The care guide
  • The fabric composition
  • Several photos of the article

Once on the sheet for the article, select the size, color and the quantity.

To help you choose your size, click on "Size Guide" at the bottom of each page. A table will correspond with the sizes appropriate for your country you are shipping to.

Then click on " add to cart " .

Now in your basket, you have 3 possible options :

  • Decide to continue shopping by clicking on "continue my shopping"
  • Validate your basket by clicking on "order"
  • Decide whether to remove the item from your shopping cart by clicking "delete" located on each line of an item .

Validate your cart and order

When you are in your basket, click on "order". You will be able to start the process in 4 simple steps  :

  1. Check the cart and click on order;
  2. Confirm your details: billing address and delivery address by identifying or creating your account;
  3. Choose the carrier (So Colissimo or Chronopost - Post Service) and accept the general conditions of sale;
  4. Choose your payment method :
    Payment by credit card: You are automatically Redirected to the secure payment page to enter your bank details
    Payment by check: A page tells you a summary of your purchase and the terms of the check
    Payment by transfer: A Gives page you a summary of your purchase and the terms of the transfer
    Payment by Paypal: Identify your account with Paypal account and pay for your purchases individually.

After various verifications carried out by the Customer Service team, you will receive an email confirming your order or a request for additional information to confirm your order .

How to pay For the order  ?

1. Securing payments

Payroll and The Marseillaise Credit Society, our partner for 20 years, together we guarantee your purchases are safe. All SSL payment is transmitted directly to the financial entity (SSL) .

2. Payment method

You can pay by credit card, check, bank transfer, up to 3 times without fees from 500 euros, by Paypal and / or by credit and promotional code directly on our website .

3. Payment by credit card

You can pay for your order with one of the following payment cards  :

  • Visa,
  • Eurocard / MasterCard,
  • Blue card ,
  • E-card blue,

For credit card payments, simply input the card number, its expiry date and the cryptogram number located on the back of the card. Additional information can be requested by your bank to guarantee the payment as secure (3D secure).

4. Payment by bank check

Please note that payment by check will result in longer order processing .

When you want to pay by check, the order of it must be : SARL D2G

Please note  :
INDIES
eShop CS20016
Quarter Payannet
Path Chabanu
13549 CEDEX Gardanne
FRANCE

For your own record and ours, please create a copy of your order  as well as a photocopy of your identity card. .

5. Payment by Paypal

Paypal is a payment system which allows you to pay with your credit card, without communicating your bank details to the merchant site .

6. Payment by bank transfer

To select the payment by bank transfer: First confirm your order, then you will receive an email summary corresponding to our RIB. You must then contact your bank / and go to your customer area to transfer the amount specified in the email or on the order confirmation. This usually takes 48 to 72 hours.
If processing your order takes longer, we will send you confirmation of your order once we have received payment.

credit on my account

You can use one or more credits to pay for your order .

To do this, enter the code of your credit when you are on the page  Payment method " and click it Validate " . The total of your order is automatically deducted from the amount of each credit.

If your credit is less than the total amount of the order: the amount is automatically deducted from your order.

If your credit is greater than the total of your order: your order will be paid entirely. The remaining amount of your credit will be available for the settlement of your next orders.

PROMO codes

Promo codes are delivered via email for occasional promotional events.

They are subject to use by certain conditions  :

  • The codes are only valid on our products .
  • A code can only be used once and is not refundable. Promotional codes are not cumulative .
  • In this case, it is important to enter the box for the purpose of "promo code" when placing the order on our site .
  • Coupon codes have limited dates .

Is my order confirmed  ?

After confirming your order,  you will receive a confirmation email  showing the details of your order. This email simply acknowledges the registration of your order.

This email will tell you :

  • your order number,
  • a summary of the items ordered ,
  • your details

At the end of the various confirmations carried out by Customer Service , you will receive an email confirming your order or a request for additional information to validate your order . This email verification will indicate an average delivery time .

How can I track my order ?

At each stage of your order, we send you an email : at the time of registration, confirmation, and shipment.

You will receive a notification from Colissimo when your order will be available at your point of pick-up.

If you wish, you can follow the progress of the processing of your order in the space "My account" by clicking on "My order tracking".

Once the items have shipped, we will send you an email about your package. This email also contains a link "Where is my package" to allow you an accurate tracking of the time of your delivery.

You can also track the progress of your order on your eshop account.

An order has 4 statuses :

  • Payment accepted: your order is registered and validated within our Customer Service
  • In preparation: your order is validated by our customer service, it is being prepared in our warehouses
  • Shipped: your order has been delivered to the chosen carrier
  • Delivered: this status then allows you to generate a return in your account

I can not find my order

If your order does not appear in the "My account" area in the "My order tracking" section, check that you have received a confirmation email confirming the order from our Customer Service.

Following the registration of your order on our website, you will receive an email confirming the registration of the order.

After confirmation of the various details of your order by our Customer Service team, we will send you a second email confirmation for your order. If you do not find it, it's been verified. Normally, our customer service will contact you for a request for additional information, if theres a problem.
Otherwise, we invite you to contact our Customer Service via e-mail: contact@indies.fr or by phone at +33 04 42 65 40 54

I want to change my order 

Please contact customer service.

I want to add an item to my order

Once you've made your order, you can not add an item to your order .

I would like to cancel my order

Please contact us as soon as possible.

I still have not received my order

In case you have not received your order

  • check that the delivery address is correct;
  • Contact our Customer Service, we will offer a customized solution.

My cart

How to ADD an item to my CART ?

To add an item to your cart, click the "Add to Cart" button.

You are automatically redirected to the "My Cart" page. You can see all of your items with your name, color, size and quantity of each item.

You can continue shopping online by clicking on "continue my shopping".

How to check my cart  ?

All products added to your cart are in the cart for a limited time. You can access your cart by clicking on "Cart" on each page at the top right of our site.

Does my CART reserve items ?

Items inside your cart are not reserved. Items in your basket are available for a limited time and expire.

How do I change my shopping cart  ?

You can change the quantity of items in your cart. To delete an item, click on "delete" located on each line article. To change the quantity, enter the amount in the "Quantity" column. Once your changes are made, the number of items of your order will be updated.

How to Confirm my cart and place an order  ?

If you wish to order the contents in your basket, click on the "order" button.

You will be able to start the process in 3 simple steps:

  • Indicate or confirm your personal details: billing address, and delivery address by identifying or creating your account;
  • Choose the payment method for your order
  • Choose the carrier (Colissimo or Chronopost - Postal Services) and accept the general conditions for the sale ;
  • Choose the desired payment method

How to check product availability  ?

Our site is regularly restocked and accurate on its pages. We invite you to check our website www.indies.fr regularly to see if a product is restocked and to see our new arrivals.

You can create a product alert for an item that is out-of-stock to be notified if and when it is replenished.

Delivery  ?

The price of the shipping is calculated according to the country of your destination, this also determines the delivery method and the packaging used for sending. The exact price of the shipment appears on your purchase page before confirming your order.

The shipping costs depends on the country and the delivery method chosen

Delivery in France (Metropolitan and Corsica)

  • Colissimo delivery "my merchant" and "post office": offered (3 to 5 days)
  • Delivery time: free (3 to 5 days)
  • Chronopost 24h: 16.90 euros (if order placed before 12h, the next day before 13h)

Delivery DOM / TOM

  • Overseas Delivery Zone 1 *: 16 € (Delay: 10 days)
  • Delivery Overseas Zone 2 *: 24 € (Delay: 10 days)

OM Zone 1: Guadeloupe (including Saint Barthelemy and Saint Martin), Martinique, Réunion, Guyana, Mayotte and St Pierre and Miquelon.

OM Zone 2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.

Delivery Belgium
Delivery Colissimo Standard Belgium: 8,90 euros (3 to 5 days)

Delivery Europe Colissimo tracking recommended (4 to 8 days):
A rea 1: 14,90 €
Area 2: 16,90 €
Area 3: 18,90 €
Area 4: 21,90 €
Area 5: 24,90 €

Area  1: Germany, Belgium, Netherlands, Luxembourg
Area 2: United Kingdom, Italy, Spain, Switzerland
Area 3: Austria, Denmark, Ireland, Portugal
Area 4: Finland, Norway, Sweden
Area 5: Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia

SoColissimo is the delivery service provided by the Post Office

  • At home
  • At the merchant
  • In a post office.

Chronopost 24h is a service that offers delivery within 24h, delivery before 13h if the order is placed before Noon .

Delivery delay

Monday to Friday (Monday to Friday).

This delay takes into account the time of preparation and the delivery of the delivery method.

These are estimated delivery times.

The average delivery time is 3 to 6 business days. Delivery times are valid only for orders on business days, from Monday to Friday before midday. Weekends are not calculated in the shipment time.

Confirm or change my delivery address

You can change the delivery of your order as long as it has not yet been shipped.

To do this, you must contact our Customer Service by specifying the order number available in the "My Orders" section of your "My Account" section or in the email confirmation of your order.

Our Customer Service is at your service to help you.

My Returns

How to return an item ?

An item of your order does not follow you.
You have a delay of
30 days  from the day of receipt of your package to notify us of your intention to return to it and the reason for the return. We will refund the full price of the product provided in its original condition and in the original packaging.

To do this, you must go to the "my orders" section of your "My Account" area. Return this article. Indicate the quantity and reason for your return.

Refund  :

We offer 2 ways to get you back:

  • a credit card credit
  • a valid credit on our website

The refund is for the amount of the price of the article. If you make a "partial" return, the shipping will not be refunded (this only for transport Chronopost, shipping costs offered by Colissimo in France).

To generate a return:

  • Sign into your account
  • Click on the tab "my orders"
  • Click on the reference or the date of the order concerned
  • Go down, and choose the product you want to return
  • Indicate the reason for the return in the box provided for this purpose (too big, too small, do not follow me, do not like me ...)
  • Generate a return.

After these manipulations, here are the next steps of your return:

  • Waiting for confirmation: we are validating your return request within 24 hours
  • Waiting for the parcel: You can print your voucher by logging into your account

At this point, we send you a prepaid return label to Colissimo within 24 hours to get your package back.

  • Parcel received: we process your return, exchange or refund within 48 / 72h
  • Return completed .

In accordance with the Terms and Conditions of Sale, you must return the product in its original condition.

You are responsible for the condition of the product until it arrives at our warehouse.

How to exchange an article  ?

If you want to receive an item in a different size or color, we invite you to choose a new order.

You have a period of 30 days from the day of receipt of your package to notify us of your intention to return to it and the reason for the return.

exchange

If you wish to exchange an item for another, this is very possible.

For that, it is enough for us just specify in your reasons of return under your account, then email contact@indies.fr or by phone at +33 04 42 65 40 54.

The exchange will then take place.

Reimbursement

If you have opted for a payment of your credit card, we directly recreates the account associated with the credit card used.

We inform you as soon as you are refunded to your bank. The processing times noted afterwards are of the order of 4 to 10 working days.

Store credit

The credit is valid for one year on the site.

You can use one or more forms of credit to pay for your order. For that, enter the code of your credit when you are on the page "My Cart" and click on "Validate". The total of your order is automatically deducted from the amount of each credit.

If your credit is less than the total amount of the order, it is automatically deducted from your order.

If your credit is greater than the total of your order: your order will be paid entirely. The remaining amount of your credit will be available on your account.

Defective order

If you receive a defective item or an item you had not ordered, you have a period of 7 days from the day you receive your package to notify us of your intention to return it. We will then exchange it or refund the full price of the item, including shipping and return.

The return registration procedure for a defective order remains the same as fan item return.

INDIES will cover your return up to the amount shown when placing your order.

Our services

Size guide

Your satisfaction in choosing a garment also depends on choosing the right size. To be sure to make the best choice, we suggest the sizes of our clothes and accessories according to the collections, in the lower part of your e-shop.

Maintenance tips

In order to best advise you for the maintenance of your products, a link "Maintenance Tips" is available on each article sheet.

Search engine

In order to facilitate your browsing on our online store. If you are looking for a specific item, type your keyword in the "Search" section located on the left of each page of the online store.

Contact us

Our Customer Service is at your service at any time to help you. Just select the subject of your request and indicate your request. We are committed to responding within 48 hours excluding weekends and holidays.

Phone: 04 42 65 40 54
E-mail: contact@indies.fr