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FAQ

Who are we ?

Indies is a brand of the Garella Group. A brand of high-end ready-to-wear, which gives life to fluid materials reflecting a casual street style.

The brand knows how to find the perfect balance of chic and relaxation for a woman adept fashion.

Indies employs a crossfire of materials associated with a mystery of fabrics and cutouts that ensures the charisma and modernity of a resolutely feminine woman.

Indies : Dare, transform, amaze, communicate...

My account on www.indies.fr

How to create my account ?

To create your account, you only need a valid email address, password, billing address, date of birth and phone number. For your 1st order on the INDIES E-shop, we invite you to use your existing INDIES account.

If you have never created an INDIES account, it can be created :

  • either at the time of the validation of your first order,
  • either directly on all pages of the site by clicking on "My account" at the top right.
      

Creation of the account at the time of the validation of the order:
On the page "My account", after clicking on "create your account", Fill in the information needed to process your order: your personal details and the delivery address you want. Then, choose a password that will then allow you, with your e-mail address, to identify you and easily manage your account.

Your INDIES account is created. You can then access it at any time thanks to the "My Account" area located at the top right of all our pages.

What is my INDIES account for?

You can access your personal area at any time by clicking on "My Account" located at the top right of all our pages.

Before validating your first order, we propose to create your personal space to benefit from all the features of the INDIES account.

Creating your account allows you to :

  • to follow the progress of your current orders ;
  • edit your bills ;
  • to quickly move your next orders ;
  • view your purchase history ;
  • manage your returns and exchanges directly on the site; change your password, modify your contact information (delivery address and / or billing) ;
  • update your preferences regarding our newsletter ;
  • and give us your comments.

"I forgot my password" :

In the "My account" box, enter your e-mail address and click on the "Forgot your password" link.
You will then receive by e-mail your password which will allow you to identify you.

How to modify my e-mail or my password ?

How to change my password ?

At any time, you can change your password while keeping the history of your contact information and your orders. After logging in, click on the link "Change my details".

How to change my email address ?

If you wish to change your email address, we invite you to send your new email address to our Customer Service. You will receive an email from us as soon as your new address is activated.

How to change my details ?

At any time, you can modify your details while keeping the history of your coordinates and your orders. Just go to the "Personal Information" tab, and click on "Edit my details". Validate the changes by clicking on "Confirm my details".

How to disconnect ?

If you want to disconnect, fly over the link on the top right "my account" and click on "disconnect".

My orders

How to place an order on E-shop INDIES ?

You can order with ease on indies.fr

Just follow the steps below :

  • Find a product on the E-shop INDIES
  • Choose an article
  • Confirm your basket and order

Find a product on the E-shop INDIES

You have several possibilities to find an article :

  • navigation by product category (T-shirt, Sweater, Pants ...)
  • either navigation by look
  • either thanks to the search engine available on all the pages of the E-shop

If the item you are looking for is not available on our site, we invite you to contact our INDIES stores.

Choose an article

To help you choose an article, we indicate you on each article sheet :

  • The name / reference of the product
  • Conditions of return
  • The price
  • Available sizes
  • Available colors
  • The care tips
  • The composition
  • Several photos of the article

Once on the article sheet of your choice, select the size, the color and the quantity.

To help you choose your size, click on the "Size Guide" at the bottom of each page of the site. A table of correspondence of size is proposed to you.

Then click on "add to cart".

Now you see your basket and 3 choices available to you :

  • Or you decide to continue your shopping by clicking on "continue my shopping"
  • or you validate your basket by clicking on "order"
  • either you decide to remove the item from your shopping cart by clicking "delete" located on each line item.

Validate your cart and order

When all the items you want are in your basket, click on "order". You will be able to start the order procedure in 3 steps :

  1. Check his cart and click on order ;
  2. Indicate or confirm your details: billing address and delivery address by identifying or creating your account ;
  3. Choose the carrier (So Colissimo or Chronopost - Post Service) and accept the general conditions of sale ;
  4. Choose your payment method :
    Payment by credit card: You are automatically redirected to the secure payment page to enter your bank details
    Payment by check : A page tells you a summary of your purchase and the terms of the check
    Payment by transfer : A page gives you a summary of your purchase and the terms of the transfer
    Payment by Paypal: You identify with your account Paypal account and pay your purchases.

At the end of the various checks carried out by our Customer Service, you will receive an email confirming your order or a request for additional information to validate your order.

How to pay the order ?

1. Securing payments

With our secure payment system Paybox and our partner for 20 years the Société Marseillaise de Crédit, we guarantee you safe purchases. All confidential payment data is transmitted directly encrypted (SSL) to the financial entity.

2. Payment method

You can pay your purchases online by credit card, check, bank transfer, payment in 3 times without fees from 500 euros, by Paypal and / or by credit and promotional code directly on our website.

3. Payment by credit card

You can pay for your order with one of the following payment cards :

  • Visa,
  • EuroCard/MasterCard,
  • Blue card,
  • E-carte bleue,

For credit card payments, simply indicate the card number, its expiry date and the cryptogram number. Additional information may be requested by your bank to guarantee you a more secure payment (3D secure).

4. Payment by bank check

Please note that payment by check will result in longer order processing.

When you wish to pay by check, the order of it must be : SARL D2G

Please send your check to this address :
INDIES
Eboutique CS20016
Quartier Payannet
Chemin Chabanu
13549 GARDANNE CEDEX
FRANCE

Thank you to join a summary of your order with the check (or order number) as well as a photocopy of your identity card..

5. Payment by Paypal

Paypal is a payment system that allows you to pay your purchases online, with your credit card, without communicating your bank details to the merchant site.

6. Payment by bank transfer

You select the payment by bank transfer: You confirm your order and receive a summary email corresponding to our RIB. You must then contact your bank / go to your customer area to transfer the amount specified in the email or on the order confirmation. The product has then booked you until we receive payment: it usually takes 48 / 72h.
The processing of the order is longer, we send your order when we receive payment.

Use a credit

You can use one or more credits to pay for your order.

To do this, enter the code of your credit when you are on the page Payment method " and click on Validate ". The total of your order is automatically deducted from the amount of each credit.

If your credit is less than the total amount of the order: the amount is automatically deducted from your order and you can complete the total with your credit card directly on our site.

If your credit is greater than the total of your order: your order will be paid entirely. The remaining amount of your credit will be available for the settlement of your next orders.

Benefit codes

Benefit codes are delivered by email for occasional promotional operations.

Their use is subject to certain conditions :

  • The codes are only valid on the products specified on our site.
  • A code can only be used once and is not refundable. Promotional codes are not cumulative.
  • In order to benefit from the reduction linked to the codes, it is imperative to enter it in the box reserved for this purpose "promo code" when placing the order on our site.
  • Coupon codes have limited validity dates.

Is my order validated ?

After validating your order, you will receive a confirmation email resuming the details of your order. This email simply represents the registration of your order.

This email will tell you :

  • your order number,
  • a summary of the items ordered,
  • your details

At the end of the various checks carried out by our Customer Service, you will receive an email confirming your order or a request for additional information to validate your order. This validation email will indicate an average delivery time.

How can I track my orders ?

At each change of status of your order, we send you an email : at the time of registration, validation, his expedition.

You will receive a notification from Colissimo when your order will be available at your relay point.

If you wish, you can follow the progress of the processing of your order in the space "My account" by clicking on "My order tracking".

Once your order has been shipped, we will send you an e-mail informing you of the exit of your package from our warehouses. This email also contains a link "Where is my package" to allow you an accurate tracking of the evolution of the delivery.

You can also track the progress of your order on your eshop account.

An order has 4 statuses :

  • Payment accepted: your order is registered and being validated within our Customer service
  • In preparation: your order is validated by our customer service, it is being prepared in our warehouses
  • Shipped: your order has been delivered to the chosen carrier
  • Delivered: this status then allows you to generate a return in your account

I can not find my order

If your order does not appear in the "My account" area in the "My order tracking" section, check that you have received a confirmation email confirming the order from our Customer Service.

Indeed, following the registration of your order on our site, you will receive a first email to confirm the registration of this order.

After validation of the various data by our Customer Service, we send you a second email with your order number to confirm the validation of your order. If you do not find it, it's because your order has not been validated. Normally, our customer service will contact you for a request for additional information.
Otherwise, we invite you to contact our Customer Service by e-mail: contact@indies.fr or by phone at 04 42 65 40 54

I want to change my order.

We invite you to contact your customer service to modify your order until it has been shipped.

I want to add an item to my order

Once your order is validated, you can not add any item to your order.

I would like to cancel my order

We invite you to contact our customer service to cancel your order, as long as it has not been shipped.

I still have not received my order

In case you have not received your order more than 10 days after the estimated delivery date:

  • check that the delivery address you have given us is correct;
  • or contact our Customer Service, we will propose a customized solution.

My cart

How to create my CART ?

To add an item to your cart, click on the "Add to Cart" button available on each item card.

You are automatically redirected to the "My Cart" page. You can then view all of your selection of items added to your basket with the designation, color, size, quantity and unit price of each item.

You have the possibility to continue your purchases by clicking on "continue my shopping.

How to check my cart ?

All products added to your cart remain memorized for a limited time. You can access it at any time by clicking on "Cart" on each page at the top right of our site.

Does my CART reserve items? ?

Items inserted in your cart are not reserved. Items in your basket are available for a limited time.

How do I change my shopping cart ?

You can change the quantity of an item or delete one or more items from your cart. To delete an article, click on "delete" located on each line article. To change the quantity, enter the new quantity you want in the "Quantity" column. Once your changes are made, the amount of your order is updated.

How to validate my cart and order ?

If you want to order the contents of your basket, click on the "order" button.

You will then be able to start the ordering procedure which is presented in 3 steps :

  • Indicate or confirm your details: billing address and delivery address by identifying or creating your account ;
  • And choose the payment method for your order ;
  • Choose the carrier (Colissimo or Chronopost - La Poste services) and accept the general conditions of sale ;
  • Choose the desired payment method

Are all products available ?

Our site is regularly replenished on most references. We invite you to connect regularly on our website www.indies.fr to discover our new arrivals.

You can create an alert on an exhausted product to be notified if it is reassigned.

Delivery ?

The price of the transport is calculated according to the country of destination, the delivery method and the packaging used for sending. The exact price of shipping costs appears on the summary page of your purchases before confirming your order.

The shipping costs depend on the country and the delivery method chosen

Delivery France (Metropolitan and Corsica)

  • Colissimo delivery "my merchant" and "post office": offered (3 to 5 days)
  • Colissimo delivery home delivery : free (3 to 5 days)
  • Chronopost 24h: 16.90 euros (if order placed before 12h, the next day delivered to you before 13h)

Delivery DOM/TOM

  • Overseas Delivery Zone 1 *: 16 € (Delay: 10 days)
  • Delivery Overseas Zone 2 *: 24 € (Delay: 10 days)

OM Zone 1 : Guadeloupe (including Saint Barthelemy and Saint Martin), Martinique, Réunion, Guyana, Mayotte and St Pierre and Miquelon.

OM Zone 2 : New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.

Delivery Belgium
Delivery Colissimo Standard Belgium: 8,90 euros (3 to 5 days)

Delivery Europe Colissimo tracking recommended (4 to 8 days):
Area 1 : 14,90 €
Area 2 : 16,90 €
Area 3 : 18,90 €
Area 4 : 21,90 €
Area 5 : 24,90 €

Area 1 : Germany, Belgium, Netherlands, Luxembourg
Area 2 : United Kingdom, Italy, Spain, Switzerland
Area 3 : Austria, Denmark, Ireland, Portugal
Area 4 : Finland, Norway, Sweden
Area 5 : Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia

SoColissimo is the delivery service provided by the Post Office and offering different delivery methods:

  • At home
  • Chez le commerçant
  • In a post office.

Chronopost 24h is a service allowing a home delivery in 24h, delivery before 13H if the order is placed the day before Noon.

Delivery delay

Delivery times indicated above are shipping times in working days (Monday to Friday).

This delay takes into account the time of preparation and delivery of the order according to the delivery address and the delivery method.

These are indicative delivery times.

The indicative average delivery time is 3 to 6 working days. The delivery times indicated above are valid only for orders placed outside holidays and weekends, that is to say from Monday to Friday before midday.

Complete or change my delivery address

You can complete or change the delivery address of your order as long as it has not been shipped.

To do this, you must contact our Customer Service by specifying the order number available in the "my orders" section of your "My Account" section or in the confirmation email of your order.

Our Customer Service is at your service to help you.

My Returns

How to return an item?

An item of your order does not suit you.
You have a delay of
30 days from the day of receipt of your package to notify us of your intention to return it to us and the reason for the return. We will refund the full price of the product provided that returned in good condition, in its original packaging and within 30 days from the registration of the intention to return.

To do this, you must go to the "my orders" section of your "My account" area. Select the article you want to return by clicking "Return this article". Indicate the quantity and reason for your return.

Refund :

We offer 2 ways to get you back :

  • a credit card credit
  • a valid credit on our website

The refund or the credit is the amount of the price of the article concerned by the return as well as the shipping costs if the entirety of the order has returned to us. If you make a return "partial", shipping costs will not be refunded (this only for transport Chronopost, shipping costs offered by Colissimo in France).

To generate a return :

  • Sign into your account
  • Click on the tab "my orders"
  • Click on the reference or the date of the order concerned
  • Go down, and choose the product you want to return
  • Indicate the reason for the return in the box provided for this purpose (too big, too small, do not suit me, do not like me ...)
  • Generate a return.

After these manipulations, here are the next steps of your return:

  • Waiting for confirmation: we validate your return request within 24 hours
  • Waiting for the parcel: You can now print your voucher by logging into your account in the tab "my returns" to drag it into your package (required for the processing of your return)

At this point, we send you by e-mail a prepaid return label Colissimo (La Poste) within 24 hours to stick on your package: returns are free for an exchange or a refund, you just have to file the parcels at La Poste

  • Parcel received : we process your return, exchange or refund within 48 / 72h
  • Return completed.

In accordance with the Terms and Conditions of Sale, you must return the product in perfect condition, neither worn nor damaged and in its original packaging.

You are responsible for the condition of the product until it arrives at our warehouse.

How to exchange an article ?

If you want to receive an item in a different size or color, we invite you to choose a credit and place a new order.

You have a period of 30 days from the day of receipt of your package to notify us of your intention to return it to us and the reason for the return.

The exchange

If you want to exchange for another item, a color or a different size, this is entirely possible.

For that, it is enough for us to specify it in your reasons of return in your customer account, by mail towards contact@indies.fr or by telephone at 04 42 65 40 54.

The exchange will take place when the unsuitable item will be received in our premises.

reimbursement

If you have opted for a payment of your order by credit card, we directly recredit the account associated with the credit card used.

We inform you as soon as the refund is presented to your bank. The processing times noted afterwards are of the order of 4 to 10 working days.

The have

The assets are valid for one year on the site.

You can use one or more credits to pay for your order. For that, enter the code of your credit when you are on the page "My basket" and click on "Validate". The total of your order is automatically deducted from the amount of each credit.

If your credit is less than the total amount of the order: its amount is automatically deducted from your order and you can complete the total with your credit card, directly on our site.

If your credit is greater than the total of your order: your order will be paid entirely. The remaining amount of your credit will be available on your INDIES account for your next purchases.

Non-compliant order

If you receive a defective item or not in accordance with your order, you have a period of 7 days from the day of receipt of your package to notify us of your intention to return it to us. We exchange or refund the full price of the product, shipping and return.

The return registration procedure for a non-compliant order remains the same as for an item return.

INDIES will cover your return costs up to the amount indicated on the site when placing your order

Our services

Size guide

Your satisfaction in choosing a garment also depends on choosing the right size. To be sure to make the best choice, we indicate you the correspondences of the sizes of our clothes and accessories according to the collections, in the lower part of your e-shop.

Maintenance tips

In order to best advise you for the maintenance of your products, a link "Maintenance Tips" is available on each article sheet.

Search engine

In order to facilitate your browsing on our online store, we have put at your disposal a search engine. If you are looking for a specific item, type your keyword in the "Search" section located to the left of each page of the online store.

Contact us

Our Customer Service is at your service at any time to help you. Just select the subject of your request and indicate your request. We are committed to responding within 48 hours excluding weekends and holidays.

Phone : 04 42 65 40 54
E-mail : contact@indies.fr