The essential characteristics every garment are always presented on www.indies.fr for each
style. As described on the website, images, photos and colors of the items offered for sale
may not correspond and can vary to the actual colors of the garment depending on the
Internet browser and the screen used. Therefore, the Customer is fully aware that the
images may vary from the product they receive before the purchase was made.
If the Customer is not satisfied, they have a period of thirty days from the date of shipment to
return it and get a refund of the money already paid. This period includes the statutory
withdrawal period of seven days provided for in Articles L121-20 and following of the
Consumer Code. In order to make a return request, we invite you to click on the "History of
your orders" tab. Subsequently, click on your order reference and use the form that appears
below. Select the item (s) you wish to return to us and confirm your return by clicking on the
"generate a return" tab.
Within 24 hours, you can print the return slip, a summary of your return (article (s) to return,
return number, delivery address, etc.), downloadable in the "my returns" section.
For metropolitan France, you will then receive, within 24 hours and by mail, a prepaid
Colissimo label to stick on your package.
Attention, only one prepaid return label colissimo will be provided by order (orders for the
Francce Métropolitaine only).
Returns must be within 30 days from the shipment of your order. The item must be returned in new condition, in its original packaging and accompanied by a return slip. Items returned incomplete, damaged, worn, worn or soiled will not be returned.
In the absence of a return receipt, Indies will not be able to refund the returned items.
The returned item will be refunded to the customer within a maximum of thirty days from receipt
by Indies. It is up to the customer to keep any proof of return, namely a return by
registered parcel or by any other means giving a certain date of its sending. The refund will
be made by a credit of the amount to be refunded on the customer's bank account debited at
the time of the transaction, or by a credit note (excluding postage).
The statutory right of withdrawal and the "money back guarantee" does not apply to items
made to specific customer requests or to clearly personalized items. In case of exchange,
credit or refund, return the item (s) in its (their) original packaging (s) of origin, with tag(s)
intact (s), accompanied with all the possible accessories, instructions for use and Return /
For people living outside metropolitan France, return orders should be sent by mail to the
In case of exercise of the right of withdrawal, Indies is required to refund the sums paid by
the customer, without charge, except the costs of return. The refund is due within a
maximum of 30 days. The return costs and the risks related to the return of the product, are
in all cases the responsibility of the customer. Items returned incomplete, damaged, or
damaged by the customer will not be refunded. In addition, Indies will not reimburse
transportation costs in the event of an exchange.