The essential characteristics of the articles are always presented on www.indies.fr in each of the article sheets. The Customer is fully aware that the images, photos and colors of the items offered for sale may not correspond to the actual colors under the effect of the Internet browser of the screen used.
The Customer, if he is not satisfied, has a period of thirty days from the date of dispatch to return it and obtain the refund of sums already paid. This period includes the legal withdrawal period of seven days provided for in Articles L121-20 and following of the Consumer Code. In order to make a return request, we invite you to click on the "History of your orders" tab. Subsequently, click on your order reference and use the form that appears below. Select the item (s) you wish to return and confirm your return by clicking on the "generate a return" tab.
Within 24 hours, you can print the return slip, summary of your return (article (s) to return, return number, delivery address, etc.), downloadable in the "my returns" section.
For Metropolitan France, you will then receive, within 24 hours and by mail, a prepaid Colissimo label to stick on your package.
Returns must be within 30 days from the shipment of your order. The item must be returned in new condition, in its original packaging and accompanied by a return slip. Items returned incomplete, damaged, worn, worn or soiled will not be returned.
The item must be returned in new condition, in its original packaging and accompanied by a return voucher, to the address indicated on this voucher.
In the absence of a return receipt, Indies will not be able to refund the returned items.
Items returned incomplete, damaged, worn, worn or soiled will not be returned. The returned item will be refunded to the customer within a maximum of thirty days from receipt by Bleu Blanc Rouge. It is the customer's responsibility to keep any proof of return, ie a return by registered parcel or by any other means giving a certain date to its sending. The refund will be made by a credit of the amount to be refunded to the customer's bank account debited at the time of the transaction, or by a credit note (excluding postage).
The legal right of withdrawal and the "money back guarantee" do not apply to items made according to specific customer requirements or to clearly personalized items. In case of exchange, have or refund, return the item (s) nine (s) in its (their) packaging (s) of origin, intact (s), accompanied (s) of all possible accessories, instructions for use and return form / exchange.
For people living outside Metropolitan France, return orders should be sent by mail at the following address :
In case of exercise of the right of withdrawal, Indies is required to refund the sums paid by the customer, without charge, except for the costs of return. The refund is due within a maximum of 30 days. The cost of return and the risks associated with the return of the product, are in all cases the responsibility of the customer. Items returned incomplete, damaged, damaged or soiled by the customer will not be refunded. However, Indies will not reimburse transportation costs in the event of an exchange.